If your balance still hasn't been credited after 30 minutes, please check the following:
- Check whether you've received a successful payment SMS from bKash or Nagad.
- Note down the Transaction ID (TrxID) – you'll need it when contacting support.
- Accurate bet gamingMake sure you've sent the payment to -'s merchant number.
- The minimum deposit amount is ৳200 – anything below that will not be processed.
Bank transfers may take up to 1–4 hours – this is completely normal.
Why this rule? Multiple accounts are used to repeatedly claim bonuses or exploit the system, which is unfair to other honest members. Bet Gaming-'s system detects duplicate accounts based on mobile number, device ID, payment account, and name.
What happens if you get caught?
- All duplicate accounts are permanently closed.
- All winnings from duplicate accounts may be forfeited.
- The option to open a new account in the future will be permanently blocked.
Bet limits by type:
- Sports Betting (cricket, football): Minimum ৳10, maximum typically ৳50,000 per bet.
- Live Betting: Minimum ৳10, though the maximum varies by market.
- Slots: Typically starting from ৳1 per spin.
- Live Casino: Varies by table – typically from ৳50.
On the app: Tap the "Live" tab on the home screen to see live scores for all ongoing matches. Tap any match to get a detailed scorecard, ball-by-ball updates, and match statistics all in one place.
On the website: On the Betting page, You'll find the same information in the "Live" section. Additionally, On the analysis page Detailed match statistics, previous match results, and head-to-head records between both teams are available.
With notifications turned on: With push notifications enabled on the app, you'll get real-time alerts on your phone for wickets, sixes, and key moments – especially useful during live betting.
If you're having trouble viewing the score, refresh the app or reload the page – live data updates every few seconds.
Step-by-step process:
- On the Betting page, click the cricket tab.
- Browse the list of ongoing and upcoming tournaments – BPL, IPL, World Cup, and more.
- Click on a match to view all available betting markets.
- Select your preferred market and team/option – it will be added to the bet slip.
- Enter the amount and click the "Confirm Bet" button.
- Match Winner: Which team will win.
- Over/Under Runs: How many runs will be scored in a specific over.
- Toss Winner: Who will win the toss.
- Top Run Scorer: Which batter will score the most runs.
- Innings runs: Total runs to be scored in the first innings.
Required documents (any one valid ID):
- National ID (NID) – photos of both front and back.
- Passport – photo of the main information page.
- Driving license – photos of both front and back.
- A selfie of yourself (sometimes holding your document).
- Proof of payment method – verification that the bKash or Nagad number is registered in your name.
Time: Verification is typically completed within 24–48 hours of submission. During busy periods, it may take up to 72 hours. You'll be notified via SMS or email once verification is complete.
Support channels:
- Live Chat: Fastest option – click the chat icon at the bottom right of the app or website. Average response time is 2 minutes. Best for straightforward issues.
- Email: support@betgaming.app – Email is ideal for complex issues, sending KYC documents, or disputing transactions. You can typically expect a reply within 2–4 hours.
- Registered mobile number.
- Transaction ID related to the issue (if available).
- Screenshot – attaching one to your email helps support understand the issue faster.